Frequently Asked Questions / Information
How long will it take to receive my painting?

Depending on complexity and size, please allow our artists 3-7 business days for painting. If you need changes to your painting, it will take an additional 2-4 days. Our portrait artists will ship the completed and approved oil painting directly to the address indicated by you when you ordered, which will just take a few days. If you need your portrait painting or oil painting reproduction even faster, contact us to discuss the options. Very Complex and large paintings may take a bit longer.

What can be painted?

We will turn any of your photos into a beautiful oil painting. For example, pictures of your wedding, children, parents, grand parents, pets, events, sports cars etc. If you are interested in a quality replica of a famous painting that is not shown in our catalogue, simply send us the name or a photo of it. We also do portrait paintings in different styles, such as Lichtenstein, Warhol, Pop Art and Retro. Just upload your portrait photo and a sample of the style type you selected, and we will create your painting out of it. Our free photo editing makes a lot of creative ideas easy to realize. We can change the background of your photo or bring back to life old black and white photos. Also photo montage is free, and we can make out of several of your favourite photos, one combined painting. People, animals or objects can be eliminated or added. Hair-style, backgrounds and clothing colors can be altered. Shadows can be removed. Our artists can merge images from different fotos to make a single painting. A new trend is to change faces of famous masterpieces to faces of friends or family - a great gift idea. We are always happy to fulfill special requests for any kind of paintings, just simply contact us and let us discuss your wishes.

My photograph is not in a digital format. What can I do?

Please, take your photograph to a local copyshop and scan it. Optionally, you can provide us with a digital photo of your hardcopy photograph (photo of photo). You could even send the hardcopy photograph to one of our addresses by snail mail.

Can I buy a gift certificate?

Wonderful gift idea! Just contact us and we will prepare for you a lovely designed gift certificate. The design of the gift certificate can be made as individual and unique as wished, and the certificate will remain valid for 24 months. Invited to a wedding? Our gift certificate is the best gift!

What methods of payment do you accept? Are these methods safe?

Our standard payment methods are PayPal & Credit Card.

Our secure payment processing partners are www.2checkout.com and www.paypal.com. 

2checkout.com accepts all credit cards and several types of debit cards. Credit cards can also be used during checkout via PayPal, but PayPal requires a registration. It takes only about 5 minutes to get a PayPal account, and it is for free. Both payment options are 100% secure and market leading online payment processing providers. We have no access to any of your financial information. Portrait-Painting.com want you to feel safe while shopping on the site and these are the steps we have taken to ensure you have 100% secure shopping.

Do you also offer portraits in acrylic, charcoal, pencil, pastel or watercolor?

Yes! Simply give us detailed instructions in the comments box when placing your order. Prices are the same as for portrait paintings in oil.

Is my private information protected?

Yes it is. All the information gathered through our secure server will be used solely to process your orders.We don't rent, sell, or share personal information about you with other people or companies.

When do I pay my painting?

We think that you should see the quality of your particular painting before paying for it. We ask that you pay only 20% (non-refundable) of the price at the time of ordering. When the painting is completed, we will e-mail you a photo of the painting. You will receive a photo of your painting before shipping, and you will pay the rest only after you are completely satisfied!

Can you keep such low prices forever?

Sorry, we can't. Currently published prices are promotion prices only. We are considering increasing our prices by 20-25% during summer 2011. Our Photo to Painting Service does not simply claim to provide the best value. We guarantee the best value. Our company provides the quickest turnaround and guarantees premium museum quality. Right now, we do this at the lowest prices you can find on the internet. You should always look for the guaranteed specific quality offered on a webpage when comparing prices.

Can I order a custom size? What will the price be?

Yes! Simply choose the closest size when placing your order, and provide us with the exact size you want in the comments box. The price will be calculated according to the closest size chosen.

Can I order commercial quality paintings at lower prices?

Sorry,we only provide premium museum quality paintings.Most online painting services will provide you with commercial quality paintings even at higher prices. Most of our paintings are gifts, and we think that only the premium quality is appropriate.You should always look for the guaranteed specific quality offered on a webpage before placing your order.You’ll probably receive commercial quality paintings, if you can’t find a quality guarantee on a webpage.

Where do you paint?

Portrait-Painting.com sources paintings worldwide from well-tested, high caliber independent artists. All artists are strictly supervised by our senior quality control staff.We have tested over 300 of the most experienced and best portrait artists in the world, and we are happy to announce that we succeeded to assign the worldwide elite of the profession to paint for you! Our artists will ship your painting on our behalf directly to you. This procedure saves time and makes it possible for us to provide customers with our market leading turnaround time.

Do you offer more frame types?

Yes! We have over 300 frame types available and only the most frequently ordered frame types are shown on our webpage. Just contact us if you require a different frame type.